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Tranmere Rovers

League 2
Prenton Park
Capacity: 15,500
Prenton Road West
CH42 9PY

Disabled supporters contact

Club or stadium contact
 for disabled fans

Christine Roberts
Head of Match Day and Supporter Engagement, including SLO, DSA & Inclusion and Diversity Officer


General ticket office contact

Kate Jagger
Retail Manager


Accessible ticket contact

Ticket Office


Disabled supporters association

Representative TRDSA

Andy Doyle

07790 521 557

Accessibility information

Number of wheelchair user spaces

Wheelchair spaces are available in the Kop stand and Bebington Paddock home areas only due to steps into the away stand.

Number of accessible toilets

One in Bebington Paddock and a changing places in the Recreation Centre behind the Kop Stand which can be accessed from any stand by asking a steward to allow access to through other stands

Audio commentary

Available on request through iFollow with small delay.

Sensory room

Quite room is available but not full sensory room.

Accessible services + information

Assistance dogs

Yes on request.

Hearing loops

None available.

Club shop

Low level service counter and fully accessible.

Club hospitality

Fully accessible with lift access and viewing platform

Braille and large print provision


Accessible lounge


Food concession stands

At seat service on request.

Total number of parking spaces

Total 465, not split into home or away. 45 larger accessible spaces available. 5 left for ‘on the day’.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

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About this page

This information is provided by Tranmere Rovers. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated March 2022

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • Keith Williams,
    2 years ago

    I have a disabled son who is in a wheelchair and I am interested in taking him to football matches could you give me any information regarding this I have my e mail address at the top of the letter or phone 07982 132 102

  • Sheila Quinn, who attended Tranmere Rovers v York City 9/8/2014
    7 years ago

    This was our first visit to Tranmere. I phoned previously to buy a wheelchair user & carer ticket and a car parking space, these were dealt with excellently and cost £6 for each. I collected the tickets from the portakabin next to the car park.We called for a prematch meal at the Kings Arms, a hungry horse pub, wheelchair friendly.

    On arriving at the ground we were told our parking bay number & shown where it was, right outside the accessible turnstile – excellent. The club shop wasn’t accessible as there was a step into it, but the bar was.

    I was shown where the accessible entrance was, and several stewards there were really friendly & helpful. The steward who took us in showed us where the accessible toilets & teabar were, and asked us if we would like to get a drink before being shown to our seat. We were situated pitchside and the carers sat behind the wheelchairs, but all at the home end. We didn’t mind this and the Tranmere fans were all helpful & friendly. People didnt keep walking in front of us like they do at alot of grounds, so we had an excellent view.

    I have never seen so many wheelchairs & scooters at a match in my life, and I noticed that a few people who hadn’t booked spaces were having to get out of their chairs and sit on the seats. There were several wheelchairs & walking frames left in the corner.

    A very enjoyable day out, and a special thank you to all the stewards.

  • Lin, who attended Wolves
    8 years ago

    We attended the game as a group of supporters with varying needs including learning disabilities and limited mobility. Prior to buying tickets, we phoned the club to get information about which seats were most suitable for our needs and we were recommended to purchase front row seats. We also booked a parking space in the club’s large car park. When we arrived, the walk from the car park to the away end was long, and this was a struggle for the supporter with limited mobility. Upon arrival we found that the front row seats we had purchased were not on level access, and we had to climb a whole flight of stairs and go back down the stand to access the front row, which was simply impossible for the supporter with limited mobility. We spoke to a few stewards and eventually were shown a slightly more accessible route that involved 3 steps down onto the pitch, and then walking along the back of the pitch, to our seats. Due to recent weather conditions and poor pitch quality, this route was extremely muddy, making it very hard to walk for the supporter who had limited mobility, whose sticks kept slipping in the mud. The lack of accessible seating in the away end was due to the fact that wheelchair users are situated in the home stand completely opposite to the away end. We were told that no spaces for ambulant disabled fans were installed in this disabled area. Clearly the club has not considered the fact that some disabled supporters do not use wheelchairs, but still have issues with steps and long walks. No accessible toilets or refreshment outlets were available; meaning the supporter with limited mobility had to go back around the stand in the mud to access the standard toileting facilities. This was very inconvenient and painful. We are very disappointed with the club’s lack of understanding of disability, specifically those who are not wheelchair users.

  • Janet Ireland, who attended Tranmere Rovers v Sheffield United
    9 years ago

    Having been to Tranmere several times I knew we had a steep slope to access the wheelchair area. The Stewards are very helpful though and helped get wheelchairs up and down the slope. The carers sit on the row behind as the w/c area is cramped. They have umberellas in case of rain because it is very open. It is also very cold and windy in that area. The downside is you are sat with the home fans and they do not like it if your team scores and you celebrate. There is an disabled toilet up the slope but gets very busy at half time. There is a lovely refreshment van just inside the ground with the best food we have had at an away ground this season.

  • J&J, who attended 16/11/2012
    9 years ago

    Tranmere may be top of League 1 on points but it must be around the bottom of the league on provision for away fans who are wheelchair users. Basically they don’t have any apart from parking at the rear of the ground near to the stadium entrance. Away wheelchair users are seated at pitch level with the home wheelchair users at the end of the family stand for home supporters which is furthest away from the away fans. Not only that but as noted in other reviews even the facilities for home wheelchair fans are poor. In fairness to the Club they did tell me when I rang to purchase my tickets that I would be sat with the home fans and I had been previously and done this. The difference this time was that the stand was full due to all tickets being £5. This meant that not only was I sat with the home fans, but the away wheelchair fans who were there were not sat anywhere near one another. I did celebrate when my team scored but another away wheelchair fan told me they felt too intimidated to do so.

    Carers/PAs are sat behind the wheelchair user and as all the wheelchair bays were occupied, throughout the match I could not see/speak or be helped in any way by the person who I had gone to the match with. When I shouted to them, they could not hear me. I also missed seeing a number of minutes of the start and end of each half as crowds were arriving late/leaving early and in walking past me were blocking my view of the pitch. I note others have mentioned the very steep slope down to the wheelchair user bays. It is obviously safe as home fans negotiate it regularly but when it was very wet and with a new powerchair that I wasn’t use to I felt very nervous getting down it. My husband did not appreciate the “don’t worry we’ll catch you” response of the steward stood at the bottom when I was clearly nervous. The same steep hill had to be negotiated to get to the accessible toilet, the entrance of which was heavily congested at half time with everyone queuing for refreshments and the other toilets, in a way that made it very difficult to get to the accessible toilet. If you are still up for going after all this, you need to ensure that you take good waterproofs as if it is raining like on the night we were there, you are not under cover and the rain blows in on you. Stewards did offer umbrellas to those without waterproofs who were using them to keep the rain of their legs. The Club does have audio commentaries for visually impaired fans but when we asked for one we were told the service wasn’t working.

    I would go again if that is where my club were playing but without improved facilities it would not be a place I would look forward to going to, as unlike with most football grounds in 2012, my experience as an away wheelchair fan at Tranmere is not comparable with the visiting fans who are not wheelchair users.

  • Barry Carter, who attended Tranmere v Carlisle United 03/01/2010
    9 years ago

    Parking will cost you £4:00 long trek to away supporters entrance. Toilets & catering ok.

    Stewards very helpful will open side doors to let you in and will help you if you require anything in the ground.

  • Rubbery, who attended TRANMERE V BRIGHTON 30/10/2010
    9 years ago

    Been here before so know a little about it. Parking £4 book in advance, opposite disabled entrence. Need proof of disability when booking match ticket.

    On entering ground you go a down very steep ramp, hard for none electric chairs even harder coming out or going to toilet. Enter Wheelchair section via going onto pitch side via rubber mat across drainage vent!

    Wheelchair section in Paddock area which is now the family stand, open to elements in front row. Home and away wheelchair fans sit together, if it rains supply of brollies at hand given to by stewards.

    Catering via a mobile van, no drop counter and very crowded as it serves all the family Paddock.

    Stewards will obtain food/Drink if you ask. Hard to see game at times when children are walking passed most of the game.

    Getting to the toilet is a task and a half back up the ramp, and when you get there they are basic to say the least, no emergency cord normal taps no raised seating.

    On the positive side all stewards are well trained and do a positive job, parking good glad it didn’t rain not many good points but a good match.

  • K Jones, who attended Tranmere Rovers - Accessible Parking and seating 01/12/2011
    9 years ago

    I am disapionted in Tramere Rovers blue badge parking and the seating was a disgracee. I booked a disabled parking place with the club over the phone but when I arrived my name was not on the parking list, the parking places were to small as I need space to get in and out of my car. Then a stroppy parking steward was a disgrace shouting and being very abusive when I tried to make space so I could get out of my car. This is the first time I have had problems when booking blue badge parking at football grounds. I think that it was Sheffield Wednesday had taken 2,000 traveling fans that thet could not manage this large traveling surport. I woud not recamend this club for disabled surporters. The seats in the away end where to close togather so me I could not sit down all of the match which gave me great pain. I will not be going there again. Yours Kevin