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Premier League
Vicarage Road
Capacity: 20,600
Vicarage Road Stadium
WD18 0ER

Disabled supporters contact

Club or stadium contact
 for disabled fans

Dave Messenger
Supporter Liaison & Disability Access Officer

01923 496 397

General ticket office contact

Shelly Newman
Disabled Liaison Officer

01923 223 023

Accessible ticket contact

01923 223 023

Watford aim to provide a personal service for all disabled supporters. In order to purchase tickets, please call our ticket office hotline on 01923 223023 where our team will be happy to discuss your individual requirements and provide the best ticket available. At busy times, please use their callback service by emailing Please provide your name, FAN ID and phone number, and one of the team will contact you.

If you prefer to purchase tickets on-line, please log on to Wheelchair and Amenity/Easy Access spaces will be available to book by selecting ‘Find Tickets’ followed by ‘Accessibility Packages’.

For more information on purchasing a ticket please visit the Watford website.

Disabled supporters association

David Butler


01923 265 577


Accessibility information

Number of wheelchair user spaces


Number of easy access and amenity seats


Number of accessible toilets

All accessible toilets are RADAR key operated, inside the stadium and located near the accessible seating areas.

Audio commentary

Soccer Sight audio commentaries by the local hospital radio are available on request. Headsets will be delivered to and collected from your seats by stewards. Please email with your name and ticket details to book a headset

Sensory room

Watford have a Sensory Room available for children on the Autism Spectrum. For more details, please click on the following link;

Accessible services + information

Assistance dogs

Facilities for assistance dogs are available via request to the DLO at the club.

Hearing loops

The club has hearing loops installed at the ticket collection points, in the ticket office and the club shop.

Club shop

The club shop is accessible for all fans and does have a low level serving counter.

Club hospitality

Accessible facilities are available on all hospitality loungers. Please email for more details.

Braille and large print provision

Large print copies of the club's Access Statement are available to collect from the ticket office and can be sent out on request.

Food concession stands

Catering kiosks have low level serving counters and so are fully accessible. A seat side ordering service is also available in all accessible seating areas.

Total number of parking spaces

Watford provide 25 parking bays for wheelchair users, which are located in Stadium Way and Occupation Road, both are accessed via Cardiff Road. There is step free access to the Rookery, Lower Graham Taylor and Sir Elton John stands. All traffic will be held back for a short while after the match to ensure clear access for pedestrians.

They also provide parking spaces for ambulant disabled supporters in the nearby Lower Hospital Car Park, which can be accessed via Thomas Sawyer Way. They provide a buggy service to bring supporters to the accessible entrance of their choice and supporters can also make the return journey to the car park by buggy.

To book spaces in either parking area, please call the ticket office hotline on 01923 223023 or email your request to Spaces are provided for both home and away supporters and are subject to availability. Maps showing access routes for each car park can be provided on request.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

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About this page

This information is provided by Watford. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated October 2018

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