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West Bromwich Albion

The Hawthorns
Capacity: 26,688
The Hawthorns
West Bromwich
B71 4LF

Disabled supporters contact

Club or stadium contact
 for disabled fans

Annie Reuben
Faciltities Manager /Access Officer

08712711100, 07944767097

Accessible ticket contact

Liz Massey
Disability Liaison Officer

0121 227 2227

Accessibility information

Number of wheelchair user spaces

Home wheelchair user spaces are located all round the stadium. Away wheelchair user spaces are located in the away end. All booked through the ticket office or online.

Number of easy access and amenity seats

There are a significant number of easy access and amenity seats identified and made available for ambulant disabled supporters (413 around the Stadium including the away supporter section), please contact the Ticket Office for availability and locations.Identified on ticketing map

Number of accessible toilets

A mix of RADAR key and open toilets

Audio commentary

Audio Commentary can be requested in advance (preferred) or on the day. Full match on FM radio (radios provided). Home: 25 Away: 25 Contact should be made throught the ticket office in advance or else with the stewards on the day. The commentary can be picked up on any FM radio on 106.9 FM

Sensory room

Sensory area off SW accessible concourse. Not pitch facing but with TV

Accessible services + information

Assistance dogs

West Bromwich Albion do provide facilities for assistance dogs.

Hearing loops

The ticket office do have a hearing loop.

Club shop

West Bromwich Albion do have low level serving counters in the club shop.

Club hospitality

There are spaces in hospitality and VIP areas for away wheelchair users.

Braille and large print provision

West Bromwich Albion do provide any disabled supporters information i.e. booklet with a map of accessible facilities in accessible formats (large print, easy read).

Food concession stands

West Bromwich Albion do have accessible catering facilities i.e. low level serving counters at kiosks.

Total number of parking spaces

Spaces can be booked through the procedure in Accessible Guide. Spaces are located 20m from entrance / exit.

Travel options

West Browich Albion do have a drop off point or shuttle bus service for supporters with accessibility needs or requirements.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

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About this page

This information is provided by West Bromwich Albion. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated October 2018

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