Disabled supporters contact
Disabled supporters association
Number of wheelchair user spaces
Home wheelchair user spaces are located all-round the stadium.
In the Birmingham Road home Area then they are pitch level.
Away wheelchair user spaces are located in the away end, there is a specific crowd surge barrier in place to protect wheelchair users and assistants from encroachment from fans sat behind. All booked through the ticket office or online.
Number of easy access and amenity seats
Description: There are a significant number of easy access and amenity seats identified and made available for ambulant disabled supporters (413 around the Stadium including the away supporter section), please contact the Ticket Office (0121 227 2227) for availability and locations identified on ticketing map.
Number of accessible toilets
1 dedicated away accessible toilet and 4 available in the shared home and Away disabled concourse.
A mix of RADAR key and open toilets. There is 1 Changing Place Toilet available to both home and away disabled fans located in the dedicated shared home and away disabled concourse.
Accessible toilets are located in various places around the ground. There are a significant number of toilets identified as Ambulant Disabled and Stoma Friendly around the stadium.
Audio Commentary can be requested in advance (preferred) or on the day. Full match on FM radio (personal radios no longer provided by the Club due to infection/hygiene considerations). The commentary can be picked up on any FM radio on 106.9 FM.
A sensory room is available. Not pitch facing but with the match beamed live to the wall-mounted TV.
The Sensory Room is located in the dedicated shared Home and Away disabled concourse
This entrance is also the autism-friendly entrance and details are on the Autism Section of the Disabled Website Page.
Accessible services + information
West Bromwich Albion does provide facilities for assistance dogs
The ticket office does have a hearing loop.
West Bromwich Albion does have low level serving counters in the club shop. Also, the car park merchandise unit has a ramp facility available.
There are spaces in hospitality and VIP areas for away wheelchair users.
Braille and large print provision
West Bromwich Albion do provide any disabled supporters information i.e. booklet with a map of accessible facilities in accessible formats (large print, easy read).
There is no dedicated Accessible Lounge, however, all suites are accessible and there is a dedicated shared home and away disabled concourse in the corner of the West Stand/Smethwick End.
Food concession stands
All West Bromwich Albion accessible catering facilities have i.e. low-level serving counters at kiosks.
There is also a dedicated shared home and away disabled concourse in the corner of the West Stand/Smethwick End.
Total number of parking spaces
Home: 75 Away: 25.
Due to the location of the stadium then spaces are very limited and can only be booked through the Ticket Office currently.
Blue Badge holders can park on the WBAFC EPPP car park located on Halfords Lane, B71 4LG. These spaces are not marked out as Blue Badge specific and can only be booked through the Ticket Office currently, unless purchased as a season pass in advance.
Disabled supporters who have tickets for the East Stand Executive Suites and are Blue Badge holders
West Browich Albion do have a drop off point or shuttle bus service for supporters with accessibility needs or requirements.
How we set targets
We use accepted industry standards to set the club targets.
The reference documents include:
Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience