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Manchester City – Access Advisor
City Football Group is the owner of a number of football related businesses with global relevance. These include high profile professional football clubs, academies, technical support and marketing companies. CFG’s clubs include the Premier League’s Manchester City FC, MLS Franchise New York City Football Club in the United States, Melbourne City FC of the Australian A-League, and a minority shareholder in Yokohama Marinos of the J-League in Japan, a shareholder in La Liga Club, Girona FC and ownership of Uruguayan club, CA Torque.
The common aim across all clubs is to provide the best possible experience and an unrivalled opportunity for fans and communities to participate in, and benefit from, football at both a local and global level. City Football Group prides itself on having a diverse family of employees who share a passion for beautiful football and a steadfast commitment to the local community. City people are innovative, collaborative and motivated by success.
We are currently recruiting two Access Advisors to join the Supporter Services team in Manchester on a full- time permanent basis.
The successful candidate will work with the Access Manager by supporting with the delivery of the day to day sales and support service operation (matchday and non-matchday) across all available sales channels within all stadia for all teams for the Club’s disabled supporters with the overall objective to implement a world leading supporter/customer service experience.
Key tasks include:
· Awareness of existing legislation including the Equality Act 2010, accessible stadia guidance (e.g. CAFE and UEFA Access for All and the UK Accessible Stadia) and new legislation and good practice guidance;
· Work with the Access Manager with the purpose of the Club being ‘best in class’ in terms of accessibility;
· Sell all match/event tickets, seasoncards, premium seats and memberships through all available channels;
· Deliver a telephone service to resolve queries and manage issues for all enquiries associated with the Club’s disabled supporters;
· Ensure the web-based customer service portal (FAQ) is kept up to date;
· Administer complaints in line with the customer complaint process, reducing number of complaints in line with targets; and
· Develop and maintain all aspects of the Clubs relationship with the Disabled Supporters Association (DSA) for matchday service & ticketing matters.
The successful candidate must have awareness of disability legislation and knowledge of providing an accessible stadium and Club premises. You will also have knowledge and understanding of customer sales & service processes and procedures.
To apply, please e-mail your CV and covering letter quoting vacancy reference LE- 532 to firstname.lastname@example.org. Please also include your current salary and salary expectations.
Closing date: 8 May 2019
City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview. Employment is subject to the provision of proof of eligibility to work in the UK.
The City Football Group is fully committed to safeguarding children and other vulnerable people across our business. As such, appointment to this post may be subject to Safer Recruitment processes including a satisfactory enhanced disclosure via the Disclosure & Barring Service and prior to taking up the role.
Click here to view the job description for Access Advisor
Part Time & Casual Academy Physiotherapists – Doncaster Rovers Football Club
Club Doncaster is the brand that connects Doncaster’s elite sports teams and manages the delivery of events at Doncaster’s Keepmoat Stadium, and associated Elite Performance Centre and Sports Village.
We look to recruit people with the desire to work within all areas of Club Doncaster who demonstrate integrity, compassion, pride and honesty and a desire to continuously improve themselves and those around them.
Doncaster Rovers FC is looking for a number of highly motivated Physiotherapists to support our Academy teams, and be at the forefront of the category 3 academy’s physiotherapy provision.
The successful applicant will provide pitch side, and clinical support to all age groups during evening training and weekend game sessions across our full academy teams aged 9-18 who are based at both the Keepmoat Stadium and our training ground facility at Cantley Park.
We are looking for people who can demonstrate some previous experience working with elite athletes. All applicants should demonstrate their knowledge of the prevention and successful management in the treatment of injuries within elite athletes.
We are primarily looking for HCPC Chartered Physiotherapists, however please email me your CV if you are due to graduate from the course in the near future.
Applicants should be hard working, committed and have a keen interest in growing the Club Doncaster reputation via the success Doncaster Rovers Academy.
- Chartered Physiotherapist registration, or within the latter stages of achieving registration
Flexible and adaptable to the working patterns of an elite sports environment
Awareness of the elite sports culture
Ideally experience of working within an elite athlete setting
Experience or knowledge of the working of the PMA recording system.
Experience of multi disciplinary team working
Ability to manage conflicting and changing priorities
Excellent communication skills
Be able to work in a professional and responsible manner.
Have excellent attention to detail.
Experience of working with children and young people within an elite sports environment.
- Punctual and have an excellent record of attendance.
An understanding of the travel involved when working within elite sports programmes
Willing to learn and committed to achieving high standards within their work.
Good leadership skills
Able to communicate effectively with young people and their parents in sometimes challenging circumstances.
Successful applicants will be required to undertake further checks in relation to their identity and criminal disclosures.
Club Doncaster is an equal opportunities employer and is keen to here from all persons who feel that this would be the right role for them regardless of age or gender.
If you would like to apply for the role please submit your CV and cover letter to
HR manager Kirsty Cavanagh at email@example.com
Or write to:
The closing date for applications is Friday 1st March 2019, however Club Doncaster reserve the right to cease applications for this post at an earlier time.