Introduction
Our Stewards Training is a shorter session designed to upskill customer-facing staff at sports stadiums/venues, which often includes (but isn’t limited to) stewards. The training aims to provide attendees with a greater level of confidence when speaking to disabled fans and resolving any issues they may have.
It highlights some of the key considerations around disability etiquette, and includes discussions around specific scenarios that customer-facing staff may face. This popular course was developed following extensive research and consultation with disabled supporters, clubs and stewards themselves.
Who’s it for?
The training is designed to support front-line staff. The default training is designed with matchday stewards in mind, but can easily be adapted for other customer-facing staff and volunteers, such as club shop or ticket office staff.
What does it cover
- Introduction to Disability, including barrier to access
- Disability etiquette, including terminology
- Scenario questions relevant to the attendees
- Practical tips for engaging with disabled fans
- Opportunity for Q&A (time-dependent)
How is the training delivered?
The training is designed to be interactive, with discussions around different scenarios, so is typically best delivered in-person at your venue. Alternatively, there is the option for an online session using Teams if that is preferable, but this isn’t recommended for larger groups. The cost is the same either way, although there are no travel expenses for an online session.
Sessions are typically between 1 and 2 hours long, although there is some flexibility on this depending on your requirements.
Cost
The cost for a Stewards Training session for up to 40 people is £650, plus VAT and reasonable travel expenses (for an in-person session).
If you would like more than 40 people to attend the training, we would typically suggest booking multiple sessions. If this isn’t possible then let us know.
For more information, or to book a session, please email: daniel@levelplayingfield.org.uk